|
|
Post by phantom on Feb 14, 2014 10:13:17 GMT -6
Ours quit yesterday,but tv's not on converter box are fine.
|
|
|
|
Post by jeffsauto on Feb 14, 2014 10:42:10 GMT -6
Ours quit yesterday,but tv's not on converter box are fine. Same here. Supposedly a problem in the Streator/Ottawa/Marseilles area. According to Mediacom, they should have the issue resolved soon |
|
|
|
Post by no1inparticular on Feb 14, 2014 10:46:10 GMT -6
Mediacom is experiencing a huge issue right now, and it's not just in Streator...
My cable went out yesterday, I called and was told there was a glitch that occurred during their monthly maintenance updates...
Currently, I have tv, internet, and phone...The only thing that isn't working is the Caller ID...
The office here in town is being bombarded with angry customers, and I don't blame them a bit for being mad...This is a service that WE pay through the nose for, they raise rates at the drop of a hat, and clearly aren't providing the best on their end...
I sure hope folks are demanding that their accounts are credited...
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 14, 2014 11:19:26 GMT -6
Mediacom is experiencing a huge issue right now, and it's not just in Streator... My cable went out yesterday, I called and was told there was a glitch that occurred during their monthly maintenance updates... Currently, I have tv, internet, and phone...The only thing that isn't workin g is the Caller ID... The office here in town is being bombarded with angry customers, and I don't blame them a bit for being mad...This is a service that WE pay through the nose for, they raise rates at the drop of a hat, and clearly aren't providing the best on their end... I sure hope folks are demanding that their accounts are credited... I have had problems off and on since it got cold.... |
|
|
|
Post by dive61364 on Feb 14, 2014 14:06:10 GMT -6
our cable box was out from yesterday at 4pm till early this morning. I called Mediacom and was told the problem was wide spread because of an update problem that was preformed yesterday. all the televisions that was connected to the cable worked but the digital boxes were down.
|
|
|
|
Post by toshiko on Feb 14, 2014 18:15:17 GMT -6
I am so glad, I do not deal w/ a mediacom box.
|
|
|
|
Post by cmon on Feb 14, 2014 18:47:27 GMT -6
Just talked with a rep from Mediacom. They credited my account for one day of no service. She was very nice and there was no reason for me to be mad at her because as I told her, "I doubt I'm talking to the CEO of Mediacom so I won't take it out on you". She was honest and said they have no idea when the service will be back up and running. It does no good to b*tch at the people that answer the phone. They are as frustrated as we are. I just appreciate the professional way she talked to me.
|
|
|
|
Post by cmon on Feb 14, 2014 19:31:48 GMT -6
Mine just started up.
|
|
|
|
Post by seaturtle43 in hostile forum on Feb 14, 2014 19:37:20 GMT -6
Mine still not working. Will hook it back up when I go to bedand hopefully on in morning.
|
|
|
|
Post by cmon on Feb 14, 2014 19:40:51 GMT -6
Might have to unplug the box for 30 seconds so it can reset. Try that first.
|
|
|
|
Post by longarm on Feb 15, 2014 8:01:50 GMT -6
When we loose our electric for a few hours, Com Ed does not give us credit.
|
|
|
|
Post by northsider on Feb 15, 2014 8:05:42 GMT -6
Com ed charges based on how much you use. Media com charges a set amount based on one months worth of service. If the power is out, you aren't being charged because you aren't using power. If media com is out, you still pay for service for that day.
|
|
|
|
Post by longarm on Feb 15, 2014 8:10:48 GMT -6
Oh I agree. CNN said yesterday that cable bills will go up as fast as Medical Insurance costs. By 2020, we will pay over $100 a month for just basic cable.
|
|
|
|
Post by seaturtle43 in hostile forum on Feb 15, 2014 8:18:27 GMT -6
Mine still not on this morning. Yes I know how to reboot it. Did that multiple times yesterday, again last night and this morning.
|
|
|
|
Post by dive61364 on Feb 15, 2014 8:27:20 GMT -6
call them and they will send a technician out to check it. they can also do some basic stuff to it while you are on the phone too seaturtle.
|
|
