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Post by Deleted on Nov 28, 2013 6:37:55 GMT -6
Have a contract for Transmission repair at Homebakers for 1,553.28. They went to junk yard and put used Tranmission in our truck.
Transmission is not any good. They refused to make it right.
Filed with bbb.
Homebaker after 24 days made a responce with bbb. Came back to me as a blank sheet of paper.
We called bbb 3 times They looked it up said scan did not go though.
We asked what homebakers response was. bbb responded we dont know we throw them away.
We think Homebaker is scaming us?
Anybody is just as good as there word.
We toke our truck up to Homebaker in good faith and we got a junk Transmission. and
Homebaker refuses to make it good.
Jack Burton
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Post by capncrunch on Nov 28, 2013 8:07:50 GMT -6
In my opinion, take them to small claims court for your money back. I would trust Donahue's. Homebaker is known for that type of work.
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Post by no1inparticular on Nov 28, 2013 8:33:38 GMT -6
My first question is, were you advised beforehand that they would be using "used" parts?...If so, did you agree to that in writing?...
With the expense involved in transmission repairs, some simply agree with whatever will get them back on the road in the least expensive manner...You can also check with the junkyard where they got the transmission to see "if" they offer a warranty, but I highly doubt it...
That being said, if you did not agree to having a "used" transmission installed, then you should pursue this through small claims court...Generally, when it comes to the BBB, if the company the complaint is filed against isn't a member of the BBB, they won't give it the time of day...I would also look into whether they are members of the ASA, and other automotive organizations, and file complaints there as well...
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Post by harleyrk on Nov 28, 2013 10:41:11 GMT -6
It does not matter if they agreed to do the work and bought a used transmission, used transmissions also come with warranty even if it came from a Salvage yard. Call the Attorney General Lisa Madigan and tell them what has happened. I have done this with a Siding Company whom would not return my calls and just tried to ignore the problem, well the problem went away when the Attorney General informed them that they will fix it.If you can find out where he purchased the transmission contact that party and see what their warranty/return policy is.I'm sure what the problem is as it is when you buy NEW parts it is a PIA to redo all the work that you just done because of mechanical failure.
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Post by chevypower on Nov 28, 2013 13:55:25 GMT -6
You should have a 24/ 48 hour warranty on the transmission, because they can not sell you a bad one that doesn't work, better draw up some papers on this one.
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Post by father of two on Nov 28, 2013 14:33:43 GMT -6
I would be sure before I posted the name of a business and accused them of wrongdoing. Lawyers bite both ways.
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Post by capncrunch on Nov 28, 2013 15:04:56 GMT -6
FOT is correct. Be careful on mentioning names, because they could also go after you for slander. Granted two wrongs don't make a right. But now a days wording can bite yeah in the neck.
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Post by Deleted on Nov 28, 2013 15:40:23 GMT -6
If u read real close to what I wrote.
Its not slander. This is just what happened to us.
We told them a month ago we would put this on here. They had nothing to say.
We payed in full the full amount and it was never right from the begining.
I would hope u would not pay that amount and get nothing for it.
Ordinally I dont post names on here but this is not the way to handle bussiness.
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Post by iplaywow2 on Nov 28, 2013 16:07:48 GMT -6
my question is, did they refill the torque convertor and spin it on the transmission to get all the gears. If they didn't do that then there isn't any gears for the truck to into when its in drive.
I bet they just put the transmission on and just bolted it up and all that, or didn't put the fly wheel-to torque convertor bolts in. and did they drain out the oil fluid in the convertor put new fluid in, and the same for the transmission.
I always trust Donahue's
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Post by Deleted on Nov 28, 2013 16:25:41 GMT -6
my question is, did they refill the torque convertor and spin it on the transmission to get all the gears. If they didn't do that then there isn't any gears for the truck to into when its in drive. I bet they just put the transmission on and just bolted it up and all that, or didn't put the fly wheel-to torque convertor bolts in. and did they drain out the oil fluid in the convertor put new fluid in, and the same for the transmission. I always trust Donahue's We dont know if they did this. but to me it makes a lot of since. It has slake in the transmission. When u take off u have to come to a complete stop put it in park wait a min. than put it back in drive. Its also leaking tranmission fluid. |
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Post by Deleted on Nov 28, 2013 16:32:56 GMT -6
We toke it back right away told them it was not right and they put core charge, core credit, rotor, distributor cap another 383.69.
It still not right like I said above. Left the truck a 3 time. Seen it sitting along the curb, ask if it was done They said nothing wrong with it.
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Post by dumdave on Nov 29, 2013 9:47:57 GMT -6
Have them test drive it with you.
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Post by 1NAMillion on Nov 29, 2013 11:13:50 GMT -6
$1500 sounds about right for a USED transmission. Would have been alot more for a NEW one.
Jim & Theresa are both on the up n up, I cant imagine them scamming anyone.
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Post by OutlawwithaSnipeSniper on Nov 29, 2013 11:34:52 GMT -6
That is a valid point, however putting a good used unit in is the responsibility of the mechanic. I am not going one way or the other on this one without much more information, today's all electronic transmissions can still be good and not operate properly ( wiring, computer, etc. ).
One thing for sure is I know both, and neither side is one who I would characterize as dishonest.
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Post by chevypower on Nov 29, 2013 17:07:38 GMT -6
Jim & His wife are good people, maybe let Him drive it then make His decision of what is wrong with it.
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